Customer care
Returns & Exchanges
Clear support for perishable flower orders.
Because flowers are perishable, contact us promptly if an order arrives damaged, incorrect or with a serious freshness issue.
Recommended support steps
- Keep your order number available.
- Take clear photos if flowers arrived damaged or incorrect.
- Contact us as soon as possible through the enquiry form or Live Chat.
- Our team can review the case and record the appropriate replacement, refund or support action.
The exact commercial return/refund window should be configured to match your real business policy before production launch.